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New York Police Department officers have a mandate to enforce all laws, including those associated with the carriage horses. More often than not, however, NYPD officers choose not to enforce the laws around the welfare of the carriage horses.
When you see a horse in distress or suspect that a carriage driver is violating the law, make a complaint. Call the ASPCA at (212) 876-7700, extension 4450. It's helpful if you can provide the horse and the carriage identification numbers when making a complaint. Also, please notify the mayor's office at (212) 564-7757 about your concerns. There are a number of logistical challenges in this process, but authentic complaints will be investigated.
Be a voice for a horse. There aren't enough people looking after them.
Barbara, from Australia, spoke with me in June, near the hack line. She said: "The horses don't look healthy." Brandy and Steven, who moved to NYC from Paris, confirmed for us that horse-drawn carriages have long been banned in Paris--despite allegations to the contrary.